Last Updated: January 1st, 2025
Welcome to RadiantRegal! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms2
By placing an order with RadiantRegal, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. Your use of the website signifies your continued acceptance of these terms.
2. Orders and Payment
- Order Placement: Orders can be placed through our website (radiantregal.com), designated social media platforms, or via direct email communication with our sales representatives.
- Product Availability: All orders are subject to product availability. We strive to maintain accurate inventory levels, but occasional discrepancies may occur. We reserve the right to limit quantities, substitute items of equal or greater value, or discontinue products at any time without prior notice. If a substitution is necessary, we will contact you for approval before proceeding.
- Pricing: Prices are listed in INR and are subject to change without notice. Prices displayed on the website are exclusive of applicable taxes and shipping fees, which will be calculated and added to your order total during checkout.
- Payment: We accept [List accepted payment methods, e.g., credit cards (Visa, MasterCard, American Express), debit cards, PayPal, bank transfers, digital wallets]. Payment must be received in full before your order is processed and shipped. For custom orders, a partial deposit may be required before production begins.
- Order Confirmation: You will receive an order confirmation email upon successful placement of your order. This confirmation serves as an acknowledgment that we have received your order and does not guarantee acceptance. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to orders with incorrect pricing or suspected fraudulent activity.
3. Shipping and Delivery
- Shipping: We ship to domestic within India, international . Shipping costs and estimated delivery times vary based on your location, chosen shipping method, and order weight/dimensions.
- Delivery: We partner with reputable third-party shipping carriers to ensure timely delivery. However, we are not responsible for delays caused by these carriers, customs delays, weather conditions, or other events beyond our reasonable control.
- Risk of Loss: The risk of loss and title for items purchased from RadiantRegal passes to you upon our delivery to the carrier. We recommend purchasing shipping insurance for valuable items.
- Delivery Address: Please ensure your delivery address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by you. If a package is returned due to an incorrect address, you will be responsible for additional shipping charges.
- Delivery Timeframes: Delivery timeframes given are estimates. During peak gifting seasons, delays may occur.
4. Returns and Refunds
- Return Policy: Our return policy allows for returns of non-personalized, non-perishable items within 2 days of receipt, provided they are in their original condition and packaging. Please refer to our detailed Returns and Refunds page on our website for specific instructions and eligible items.
- Refunds: Refunds will be issued to the original payment method used for the purchase, excluding shipping costs. Refunds may take 7-8 business days to process after we receive the returned item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 2 days of receipt with clear photographic evidence. We will arrange for a replacement or refund, depending on the circumstances.
- Customized/Personalized Items: Customized or personalized items are non-refundable and non-returnable, unless they are defective or damaged upon arrival due to our error. Please double-check all customization details before placing your order.
5. Customization and Personalization
- Accuracy: You are solely responsible for ensuring the accuracy of all customization and personalization details provided, including names, dates, messages, and designs.
- Content: We reserve the right to refuse any customization or personalization that is offensive, inappropriate, violates our policies, or infringes on the intellectual property rights of others.
- Intellectual Property: You represent and warrant that you have the necessary rights and permissions to use any content you provide for customization, including images, logos, and text.
6. Intellectual Property
- Ownership: All content on our website, including text, graphics, logos, images, software, and designs, is the property of RadiantRegal or its licensors and is protected by intellectual property laws.
- Use: You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
7. Limitation of Liability
- Disclaimer: RadiantRegal shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to damages for loss of profits, data, or goodwill.
- Maximum Liability: Our maximum liability for any claim arising from your use of our services shall not exceed the total amount paid by you for the order in question.
8. Indemnification
You agree to indemnify and hold RadiantRegal harmless from any claims, damages, or losses arising from your use of our website or services, your violation of these Terms and Conditions, or your infringement of any third-party rights.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in India, Maharashtra, Mumbai.
10. Changes to These Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use o our services constitutes acceptance of those changes. We recommend reviewing these terms periodically.
11. Force Majeure
RadiantRegal shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, labor disputes, or government regulations.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: